Vital Check Network

Has anyone had any recent contact with Vital Check, the company that provides copies of birth and death certificates? I used to use them when I first began doing genealogy research but haven't dealt with them in a while. I recently requested a copy of my own birth certificate and I have had nothing but problems with them. It has been 4 weeks and I still don't have my birth certificate, at this rate I could have requested it in the mail from my state vital records and already had it but I choose to go with Vital Check because it was supposed to be faster. Does anyone know how to get someone to respond to an email or phone call???